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Category: Consumer Defense

(Part 5) 5 Considerations as to Your Business’ Negative Internet Review

Posted on June 24, 2014May 2, 2022 by g83js92js91
Categories: Business Law Disputes, Civil Rights, Consumer Defense, florida, Freedom of Speech, georgia, Internet & Technology, Jason A McGrath, North Carolina, Ohio, online reviews, Social Media, south carolina, Tennessee
(Click for Part 1)  (Click for Part 2)  (Click for Part 3)  (Click for Part 4)

As attorneys with a law firm which has a significant online presence, and as lawyers who represent small and medium businesses, we are very much aware of the power of the online review and/or rating given by consumers. In fact, in this day and age, the positive or negative nature of a company’s reputation as declared by the internet can make or break your business.

Star-Ratings

For many businesses, it is almost impossible to avoid at least the occasional negative comment or even merely a lukewarm review. Many times, the information posted online is not accurate, or at least is presented out of context and/or incomplete. All businesses which encounter this face the same question: what can we do about this negative online review?   Hopefully, after you have had a bit of time to think about it, one of your next questions is: what should we do about this negative online review? We have developed a list of 5 key considerations and here is the fifth.

(5) Turn a negative into a positive, or at least into an opportunity. This can’t work in all industries or all situations, of course, but what about turning the criticism into a promotional effort? For example, let’s consider the complaint of “I had to wait more than 30 minutes for my car to be cleaned at Acme Car Wash.” Perhaps the response from Acme is similar to this: “We regret you had to wait so long, but we were simply very busy that day with so many customers who know what a good job we do. Everyone should know that this month we have a 25% discount for our Premium Customer Club memberships, which allow you to make an appointment, among other benefits!”

This creative approach focuses on the positive, while still “apologizing” to the unhappy customer. It might even increase business. Find the silver lining.

Posted in Business Law Disputes, Civil Rights, Consumer Defense, florida, Freedom of Speech, georgia, Internet & Technology, Jason A McGrath, North Carolina, Ohio, online reviews, Social Media, south carolina, Tennessee

After the Foreclosure Sale: A Puzzling Time for Former Homeowners

Posted on November 12, 2013April 21, 2022 by g83js92js91
Categories: attorney, Consumer Defense, eviction, foreclosure, Foreclosures & Mortgage Loan Relief, homeowner, Landlord and Tenant, loan, negotiation, Real Estate, short sale

As attorneys who represent many borrowers in foreclosure cases, although we have been fortunate to have great success in avoiding foreclosure for our clients, one of the most common questions our clients ask is, understandably,

 

“If we are foreclosed upon, do we have to immediately vacate the property?”  
Foreclosure Misery

The answer to that question isn’t as straightforward as one may think.

Generally, there are two different paths to remove the former homeowner after being foreclosed upon: (1) formal eviction process, and (2) informal negotiations between former homeowner and new owner (usually the lender bank or the highest bidder at the foreclosure sale). The first option of formal eviction can be costly and requires additional involvement of the justice system. It is comparable to the process for evicting a tenant who has overstayed his/her welcome. The second route will generally take the form of the new owner making a monetary offer to the former owner in exchange for an agreement to vacate the premises peacefully and without causing any damage. This “cash for keys” option saves all parties from having to go through the hassle and costs of the eviction process.

Depending on the path chosen, a homeowner will be able to stay in his or her home for a short time period of perhaps a few weeks; others may continue to live in the foreclosed upon home for longer and even indefinite periods of time. Each case is different, and the length of time will depend on the laws of the state where the property is located, how aggressive the new owner is in ensuring the vacancy of the property, and any agreement entered into.

Contracts Lawyer Charlotte NC
Posted in attorney, Consumer Defense, eviction, foreclosure, Foreclosures & Mortgage Loan Relief, homeowner, Landlord and Tenant, loan, negotiation, Real Estate, short sale

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